It is simply the hourly rate multiplied by the number of tutoring hours for each week. For example, if a tutor’s hourly rate is $35.00, and you meet her 3 hours/week, then the weekly amount would be $105.00.
Currently we only have the weekly subscription plan. You can cancel the subscription at any given time without penalty. All of our sessions are also backed by 100% Satisfaction Guarantee.
Your credit card (or PayPal) will be charged on the day of your first official session after the trial period. If you cancel the pending payment anytime before your first official session begins, you won’t be charged.
All tutoring is expected to continue on a weekly basis. Every week, you meet with our instructor(s) for the same number of hours. After your first payment, your weekly subscription will begin. Your payments will then be automatically paid to us each week, until you cancel your subscription.
Yes, that’s correct. For example, if you make the first payment on Sunday, then the next Sunday you would be billed for the same amount. You can view all payment history on the transaction page (Log In -> Transaction History).
Even though you might have submitted the payment on Wednesday, but your credit card won’t actually be charged until the first day of tutoring which is Tuesday in this case. That means you will have to wait until the following Tuesday to start tutoring. To start tutoring within the same week, please make the payment before the starting date.
We accept all credit cards and PayPal.
First, please discuss this with your instructor to make sure he/she can reschedule your sessions. Then, cancel your current tutoring subscription, and start a new subscription requesting the same tutor.
Either your card is expired, or your bank has placed a temporary “freeze” on your account. Please call your bank and clear up the issue. You may use a different card for our service.
Please check your latest credit card transaction (Log In -> Transaction History). In most cases, your cancellation was a result of a failed payment. You may need to update or change your credit card information. If you still have any problems, please contact us.
No. Payment should have been processed in advance at the booking stage. This is designed to protect you from any scamming activities, as well as to ensure we can cover you with our Customer Satisfaction Guarantee.
You can add a promo/coupon code on the checkout page when you’re ready to pay.
We’re currently offering $20 credits for any of your referrals who signs up and successfully books a tutor. You can use the credits toward any new booking. You can’t apply the credits toward the currently active payment.
No. Credits can only be applied toward the payment for tutoring.
You can apply the credit on the checkout page when you’re ready to pay, like so:
We understand unexpected things happen. That’s why, for both Online and In-Person tutoring, there’s no penalty for missed sessions if you notify your instructor at least 12 hours in advance. You can contact the instructor to reschedule or cancel the session and request us to do a full refund. If you do not notify your instructor in advance, and they end up waiting for you, your account may be charged for that session.
Please contact your instructor directly to resolve any scheduling issues. Our instructors reserve the right to leave after 20 minutes of waiting and still charge for the session.
This rarely happens. Our tutors are reliable and dependable. However, in the case of an emergency and your tutor doesn’t show, please file a dispute and we will expedite your request to issue a refund.
Please contact us if you’d like to add one or two more students. Please provide us the name of the instructor that you’d like to meet, your weekly number of hours, subject, and online or in-person.
Yes, you can! In cases where you’d like money back for a session due to scheduling issues, and you keep a log of evidence, you can request a refund through Acakid within 7 days of the payment.
We will provide the resolution based on subjective evidence provided by both parties. We reserve the right to decline your dispute, or agree to refund fully or partially as detailed in our Terms of Service.
Online tutoring takes place in our virtual classroom. It includes live video, audio, messaging, screen-sharing for 1-on-1 communication with your instructors. Your child can use the shared whiteboard for writing, drawing, coding, viewing documents, math graphings, and many more!
At the exact Day & Time of tutoring, please Log In -> “MY CLASSES” ->”Go To Online Whiteboard“, like so:
No, all you need is Chrome or Firefox browser. Our online whiteboard can work seamlessly with these browsers.
Our online whiteboard was designed with ease of use in mind. In case of any difficulty, our instructors will guide your child to become an expert in no time!
Yes, there’s a record button which can record the whiteboard actions, and the audio. The whiteboard doesn’t record web cam streaming due to privacy reason.
Yes, you have various options to save a snapshot of the current screen to your local computer, or to save to our server, which you can view after logging in.
Of course you can! Check out the online whiteboard and get to know all the goodies!
This screen ensures you have all the tools you need. Please click “JOIN SESSION” to access the whiteboard.
Our tutors can meet with you either at your home or at a neutral location of your choice such as a library or coffee shop! You can specify the meeting location during the booking.
Please bring any relevant assignments to work together with the instructor. That includes but not limited to: homework, project, quiz prep, test prep, essay corrections, etc…
No, we follow academic honor codes which specifically forbid us from taking any quiz or test on the behalf of your child. We can however help to break down the questions so that your child can understand them at a greater capacity.
No. Payment should have been processed in advance at the booking stage. This is designed to protect you from any scamming activities, as well as to ensure we can cover you with our Customer Satisfaction Guarantee.
This would rarely happen, but in such case, please file a dispute with us and we will issue partial or full refund depending on the circumstances.
We will always work for the best of your interest. If there’s any reason that you’d like to switch to a new tutor, please stop the current plan and search for a new tutor. You will be asked to leave feedback for your current tutor.
– macOS®
– Windows®
– Chrome
– Ubuntu® and other Debian-based Linux® distributions
Currently our online whiteboard works seamlessly with Google Chrome and Firefox.
When you start a session for the first time, you need to let the whiteboard use your camera and microphone. Note: Some computers might have multiple audio sources. In that case, please select the one that is working within Chrome. You will need to click on the Microphone Selection drop down (shown below), then select the one that produces signal when you speak into the microphone as indicated by the orange signal bars.
– Broadband connection to the Internet
– A built-in web camera or external USB camera.
If the person you’re calling can’t hear or see you, try these steps.
Step 1: Check your hardware
Make sure your microphone, camera, and speakers are plugged in to your computer and turned on (microphone isn’t muted).
If you connect any of your hardware using USB, check if you need to install software from the device manufacturer.
Make sure other programs on your computer aren’t using your microphone, camera, or speakers. Sometimes another program like Skype would “take over” the microphone in the background, leaving Chrome and Firefox inaccessible to the microphone. In such case, you’d need to restart your computer.
Step 2: Restart your call and computer
Exit and restart your computer.
Rejoin the the session
Step 3: Ask the other person to troubleshoot
If you can’t see or hear the other person, ask them to try the steps above.
Report issues or send feedback about Hangouts:
You can send comments, suggestions, or technical issues about our whiteboard. At the bottom of your video call window, click the red flag icon:
Please fill in the detail at the Report window. A screenshot can help with technical problems.
Click Send.
Please check your internet speed. The download and upload speeds must be at least 4 Mbps. Streaming apps such as Netflix could also reduce the available bandwidth, so you should close such apps before starting your session.
You can also try to move the laptop closer to your wireless router, as radio interference sometimes reduces the internet speed.
Try a USB or high quality analog headset.
The built-in mic and speakers on your computer might not process your audio as clearly as a headset, and built-in microphones can pick up other noise and cause an echo. We recommend using a USB (or high quality analog) headset plugged into your computer.
Try lowering the volume of your speakers.
The built-in speakers on your computer might be producing the sound that your built-in mic is picking up, which could cause an echo or a high-pitched sound.
Check for background noise.
There could be something in the background that is causing the unwanted noise. If you cannot move away from these sources of noise, then try muting yourself when you aren’t speaking.
Mute your mic when you aren’t speaking.
If you weren’t able to resolve your feedback issues, then try muting yourself when you aren’t speaking to avoid having the unwanted noise during the session.
STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT
Any of these STOP keyword replies will prevent a customer from receiving new messages from the Acakid phone number.
Only single-word messages will trigger the block. So, for example, replying STOP will stop the customer from receiving messages from that particular Acakid number, but replying “STOP PLEASE” or “PLEASE CANCEL” will not.
UNSTOP
By texting UNSTOP, our system will opt customers back in to the messages coming from Acakid.
We will be launching our app in Q2 2019
You can Register here.
No, but you must at least be a green card holder, or with a work permit to work in the U.S.
No, but if you stay “benched” for too long, we might put your account on hold.
Your latest transcript (if still in college), your resume with professional references, a driver’s license (or any equivalent government-issued ID).
Only Acakid staffs can view your license.
Please upload you driver’s license or any equivalent government-issued ID.
Please log in and go to MY PROFILE then the IDENTIFICATION section.
Please proceed with taking the aptitude tests for your desired subjects.
One of our staff members will reach out and schedule a face-to-face interview with you. If you haven’t heard back from us, just send a chat message to us below.
Congrats! You’re one of us now. Please proceed with setting up your personal info, rate, availability, education profile, etc… You also need to submit to us your completed tax form. Reach out to your mentor or leave us a chat message below to get more guidance if you still have any question.
Acakid sometimes offers our newest clients a 30-minutes session for free of charge. As an Acakid instructor, you will get paid for all conducted sessions (except the ones being disputed), including the trial ones.
Acakid values integrity and commitment, and we back that up by providing our clients with a 100% satisfaction guarantee. If a client is not satisfied with the quality of your teaching, they can file a dispute. To keep things fair, you can either approve or reject the dispute, and offer an explanation to defend your stance.
If you choose to reject, one of the Acakid administrators will review the dispute and make a decision based on the evidence provided by both parties. If the dispute is found valid, the session will be partially or fully refunded, and that amount will be deducted from your paycheck. Being an Acakid instructor, you’ve already agreed to these terms. This is a fair way to make sure our tutors are regularly delivering the top notch services our clients pay for.
Yes! We’re delighted to work with your acquaintances. There’s a nice cash bonus ($20) for each successful referral!
Awesome! Your bonus will show up in the upcoming earning once your friend’s profile gets approved & published by one of our managers, and after that your friend needs to log in the website, review his or her profile once more to complete the process.
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We will review the reports from both tutor and student to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.